Returns & Exchanges
We want you to be fully satisfied with your new instrument, which is why we offer a 45-day return window for all standard orders. If your guitar doesn't feel or sound exactly like you expected, our team is here to help with a straightforward refund or exchange process.
Initiate Your Request
Contact our support team within 45 days of delivery to receive a Return Merchandise Authorization (RMA) number and shipping instructions.
Pack Your Instrument
Carefully repack the guitar in its original factory packaging, including all accessories, manuals, and protective materials to ensure safe transit.
Ship It Back
Affix the provided shipping label to the outer box and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians inspect the instrument to confirm its original condition, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing